Returns Policy

ALL RETURNS REQUIRE A VALID RECEIPT OR PROOF OF PURCHASE

Once a product has been purchased, you have a period of 14 DAYS in which the item can be returned UNOPENED and WITHOUT any signs of TAMPERING for a full refund of ONLY the tender that you used to pay for the item(s) at the time of purchase (i.e same credit/debit card, cash etc.)

OPENED and USED products may NOT be returned UNLESS they are faulty and fall within the duration of the MANUFACTURERS GUARANTEE. In this event, the item sold to you will be exchanged for a WORKING EQUIVALENT of itself; in the rare event of a replacement being unavailable, the original amount paid (with receipt) for the faulty item may be used as INSTORE CREDIT.

Items sold at a DISCOUNTED or PROMOTIONAL rate may only be returned for the initial purchase price displayed on the receipt whether or not the price has gone back to its original since the purchase.

 

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

To follow-up on the status of your return, please contact us at 020 8579 9804 or email info@juicy-vape.com

Shipping

Juicy Vape
87 Uxbridge Rd
London
W7 3ST

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Your statutory rights are not affected.

Juicy Vape 2018